Cross-Tab provides market research solutions from an offshore delivery base and fully understands the critical success factors of providing clients with unparalleled service quality. The ability to be our client's extended enterprise staffed with experienced market research professionals has been developed with an un-compromising focus on systems and processes.

We use a state-of-the-art SharePoint-based online project management system for key client engagements. The tool is well equipped to manage complex multi-country projects and is available 24x7.

Every key activity within the company has a documented process, which goes through a review at regular intervals. The team at Cross-Tab is committed to our Quality Philosophy of putting the customer at the core of all our initiatives. We strongly believe that each process has to contribute to our customer's success.

Our stringent Quality and Process Management systems have not only helped us to deliver quality work but many of our processes have also been adopted by our clients for other engagements.

Information Security

Cross-Tab understands the criticality of Information in the market research and analytics industry. To ensure the confidentiality of our customer’s data we have implemented various security measures at various levels in the organisation. Cross-Tab’s security measures are as per the ISO 27001:2005 standards for Information Security. Our Information Security Management System ensures that the ISO 27001:2005 standards are adhered to at the following levels: